ANSWERS TO ALL YOUR BURNING QUESTIONS...
For COVID related questions, please refer to our current in-studio protocols here. Not finding what you're looking for? Email us at info@studio330.ca!
New to studio330?
When should I arrive to class?
Please arrive no more than 15 minutes before class begins. We recommend arriving 5-10 minutes early to give yourself time to get changed + settled, and enjoy a glass of complimentary tea.
What should I bring to my yoga class?
Comfortable clothing you can move in, a mat and a water bottle if you need one (we offer complimentary tea and water in the common area before and after class).
Can I rent a mat?
We have studio mats available to rent for $1, cash only.
Can I store my mat at the studio?
For those joining classes weekly, we offer complimentary mat storage. Please note that we are not liable to loss or damage of any mats left at the studio.
Is there space to change?
We have one small gender-neutral change cabin, and one gender-neutral bathroom.
How do I book a class online?
All of studio330's classes are booked through MindBody. Find the full schedule here (it needs a moment to load, so please be patient).
Is there parking?
There is parking behind the building and alongside there is street parking, as well as city bike racks along the street not far from our front door!
Please arrive no more than 15 minutes before class begins. We recommend arriving 5-10 minutes early to give yourself time to get changed + settled, and enjoy a glass of complimentary tea.
What should I bring to my yoga class?
Comfortable clothing you can move in, a mat and a water bottle if you need one (we offer complimentary tea and water in the common area before and after class).
Can I rent a mat?
We have studio mats available to rent for $1, cash only.
Can I store my mat at the studio?
For those joining classes weekly, we offer complimentary mat storage. Please note that we are not liable to loss or damage of any mats left at the studio.
Is there space to change?
We have one small gender-neutral change cabin, and one gender-neutral bathroom.
How do I book a class online?
All of studio330's classes are booked through MindBody. Find the full schedule here (it needs a moment to load, so please be patient).
Is there parking?
There is parking behind the building and alongside there is street parking, as well as city bike racks along the street not far from our front door!
CLASS CARDs + MEMBERSHIPS...
Do class cards expire?
Our class cards never expire! However, if you purchased a class card before we made this policy change and still have unused classes, simply write us an email at info@studio330.ca and we'll open it up for you.
I want to purchase a membership with 15 days of completing an intro week - how do I take advantage of the free month offer?
Simply go ahead an register for the membership you want to purchase here. Once you've made your purchse, send us an email to let us know you're eligible for a free month. For month-to-month memberships, your second month will be set to no charge. For annual memberships, you'll receive a 13th additional month at no charge.
Can I put my membership on hold?
Yes! You have the ability to put your membership on hold no more than twice annually for a minimum of two weeks and a maximum of two months in duration. To request a hold, please email us at info@studio330.ca prior to the hold and include the start and end date of the desired hold. Holds cannot be placed retroactively.
*In the event of a lockdown, studio330 will continue to offer a comprehensive online program. Therefore memberships will not be automatically placed on hold. However, if you wish to have your membership placed on hold for the duration of the lockdown, please email us at info@studio330.ca. Lockdown holds will not be counted towards your allowance of two holds per year.
How do I cancel my membership?
To cancel your membership, please write us a request at info@studio330.ca no less than 30 days prior to the date you would like your membership to end.
*Monthly membership cannot be terminated earlier than 4 months from the start of the contract. However a monthly membership is not a four-month contract - unless you have notified studio330 of termination of the membership per the terms of the contract, you will continue to be billed on a monthly basis at the same rate on the same date each month.
*No refunds can be offered on annual memberships
I registered for a workshop/training, but I’m not able to participate. What can I do?
Unfortunately we cannot refund a registered workshop or training. However, you are welcome to transfer your spot to someone else. If you would like to do this please email the studio at info@studio330.ca with the name of the person taking your place.
Our class cards never expire! However, if you purchased a class card before we made this policy change and still have unused classes, simply write us an email at info@studio330.ca and we'll open it up for you.
I want to purchase a membership with 15 days of completing an intro week - how do I take advantage of the free month offer?
Simply go ahead an register for the membership you want to purchase here. Once you've made your purchse, send us an email to let us know you're eligible for a free month. For month-to-month memberships, your second month will be set to no charge. For annual memberships, you'll receive a 13th additional month at no charge.
Can I put my membership on hold?
Yes! You have the ability to put your membership on hold no more than twice annually for a minimum of two weeks and a maximum of two months in duration. To request a hold, please email us at info@studio330.ca prior to the hold and include the start and end date of the desired hold. Holds cannot be placed retroactively.
*In the event of a lockdown, studio330 will continue to offer a comprehensive online program. Therefore memberships will not be automatically placed on hold. However, if you wish to have your membership placed on hold for the duration of the lockdown, please email us at info@studio330.ca. Lockdown holds will not be counted towards your allowance of two holds per year.
How do I cancel my membership?
To cancel your membership, please write us a request at info@studio330.ca no less than 30 days prior to the date you would like your membership to end.
*Monthly membership cannot be terminated earlier than 4 months from the start of the contract. However a monthly membership is not a four-month contract - unless you have notified studio330 of termination of the membership per the terms of the contract, you will continue to be billed on a monthly basis at the same rate on the same date each month.
*No refunds can be offered on annual memberships
I registered for a workshop/training, but I’m not able to participate. What can I do?
Unfortunately we cannot refund a registered workshop or training. However, you are welcome to transfer your spot to someone else. If you would like to do this please email the studio at info@studio330.ca with the name of the person taking your place.