ANSWERS TO ALL YOUR BURNING QUESTIONS...
When should I arrive to class?
Please arrive on time. Plan to land on your mat ten minutes before class, if you are visiting us for the first time allow yourself a few minutes to fill out our student waiver form and settle in.
What should I bring to my yoga class?
Comfortable clothing you can move in, a mat and a water bottle if you need one (we do offer complimentary tea and water in the common area before and after class).
Can I rent a mat?
We have studio mats available to rent for $1, cash only.
Can I store my mat at the studio?
There are a few shelves in our back room dedicated to storing a few mats if you wish to leave yours at no charge.
Is there space to change my clothes?
Our facilities are roomy and bright with a larger group change room for women, a smaller private room and a separate bathroom as well. Lots of space to find yourself at home in.
How do I book a class online?
All of studio330 classes are booked through MindBody, here is a link to sign in: https://www.studio330.ca/classes.html click on the class you would like to try! If you have any questions you can email the studio or drop by and see us. You do not have to preregister for drop-in classes, however we do recommend it for evening and weekend classes.
Is there parking?
There is parking behind the building and alongside there is street parking, as well as city bike racks along the street not far from our front door!
What can I do if my class card is expired and I haven’t used all my classes?
If your class card has expired, we cannot extend the expiry date. However, when you purchase a new card, we can add unused classes from the expired card to the new card. If you have a lot of leftover classes, we can also add 1 week per unused class to the new class card expiry date.
How do I cancel my membership?
A monthly membership cannot be terminated earlier than 4 months from the date that a contract is signed and no refunds can be offered on a 1-year membership. In the case of monthly memberships, studio330 will continue to bill on a monthly basis beyond the initial 4-month term unless notified in writing via email of cancellation at least 30 days prior to the next billing date.
*A monthly membership is not a four-month contract - unless you have notified studio330 of termination of the membership per the terms of this authorization, you will continue to be billed and be responsible for all fees incurred on a monthly basis at the same rate on the same date each month.
Can I put my membership on hold?
Yes! You have the ability to put your membership on hold no more than twice annually for a minimum of two weeks and a maximum of two months in duration. You must provide studio330 written notice by email of my intention to put my membership on “hold”. No fees will be charged during this hold period and my membership term and associated fees will recommence at the end of the “Hold Period.” ALL HOLD REQUESTS MUST BE MADE IN ADVANCE NO EXCEPTIONS.
I registered for a workshop/training, but I’m not able to participate. What can I do?
Unfortunately we cannot refund a registered workshop or training. However, you can transfer your spot to someone else. If you would like to do this please email the studio at info@studio330.ca with the name of the person taking your place.
Please arrive on time. Plan to land on your mat ten minutes before class, if you are visiting us for the first time allow yourself a few minutes to fill out our student waiver form and settle in.
What should I bring to my yoga class?
Comfortable clothing you can move in, a mat and a water bottle if you need one (we do offer complimentary tea and water in the common area before and after class).
Can I rent a mat?
We have studio mats available to rent for $1, cash only.
Can I store my mat at the studio?
There are a few shelves in our back room dedicated to storing a few mats if you wish to leave yours at no charge.
Is there space to change my clothes?
Our facilities are roomy and bright with a larger group change room for women, a smaller private room and a separate bathroom as well. Lots of space to find yourself at home in.
How do I book a class online?
All of studio330 classes are booked through MindBody, here is a link to sign in: https://www.studio330.ca/classes.html click on the class you would like to try! If you have any questions you can email the studio or drop by and see us. You do not have to preregister for drop-in classes, however we do recommend it for evening and weekend classes.
Is there parking?
There is parking behind the building and alongside there is street parking, as well as city bike racks along the street not far from our front door!
What can I do if my class card is expired and I haven’t used all my classes?
If your class card has expired, we cannot extend the expiry date. However, when you purchase a new card, we can add unused classes from the expired card to the new card. If you have a lot of leftover classes, we can also add 1 week per unused class to the new class card expiry date.
How do I cancel my membership?
A monthly membership cannot be terminated earlier than 4 months from the date that a contract is signed and no refunds can be offered on a 1-year membership. In the case of monthly memberships, studio330 will continue to bill on a monthly basis beyond the initial 4-month term unless notified in writing via email of cancellation at least 30 days prior to the next billing date.
*A monthly membership is not a four-month contract - unless you have notified studio330 of termination of the membership per the terms of this authorization, you will continue to be billed and be responsible for all fees incurred on a monthly basis at the same rate on the same date each month.
Can I put my membership on hold?
Yes! You have the ability to put your membership on hold no more than twice annually for a minimum of two weeks and a maximum of two months in duration. You must provide studio330 written notice by email of my intention to put my membership on “hold”. No fees will be charged during this hold period and my membership term and associated fees will recommence at the end of the “Hold Period.” ALL HOLD REQUESTS MUST BE MADE IN ADVANCE NO EXCEPTIONS.
I registered for a workshop/training, but I’m not able to participate. What can I do?
Unfortunately we cannot refund a registered workshop or training. However, you can transfer your spot to someone else. If you would like to do this please email the studio at info@studio330.ca with the name of the person taking your place.